UPDATE #2: March 16, 2020
We have communicated with Alberta Health Services who is aware that there is an issue with TTY. They are working with Telus to resolve this. You have the option to call through VRS to the Healthlink, or better yet, click on this self-assessment tool provided by AHS.: https://myhealth.alberta.ca/Journey/COVID-19/Pages/COVID-Self-Assessment.aspx
UPDATE #1: March 13, 2020
Deaf & Hear Alberta at this time remains open to the public. We are aware of the Coronavirus (Covid 19) and we know how serious the pandemic is. And we want to assure you that we will keep you informed as best we can.
Although the risk for Albertans is still considered low at this time that may change in the coming weeks.
At this time we want to make sure you have the right information to follow in case you need to seek help if you are feeling sick and you think you might have Corona Virus.
We have received the following recommendation from the Alberta Health website: https://www.alberta.ca/coronavirus-info-for-albertans.aspx
Common symptoms of the coronavirus include: fever, cough, extreme tiredness; the most serious symptoms are difficulty breathing and pneumonia.
Alberta Health and Health Canada strongly encourage you to self-isolate, if you have these symptoms or have traveled outside Canada. This means to stay at home and call Health Link 811 for instructions.
Do not go to the EMERGENCY ROOM. BUT If you need immediate medical attention, please call/text 911 and inform them that you may have COVID-19.
It has been brought to our attention that you must use the TTY to call 811. And when you call 811 using the TTY service you may have to keep calling before you can reach someone. The service is very busy and many people are not getting through right away.
In the meantime, you can help to prevent the spread of Coronavirus and protect yourself and others when you:
- Self-isolate if you’re feeling sick
- Wash your hands frequently
- Cover coughs and sneezes
- Avoid touching your face
Health Canada has also advised that there is an increased risk of more severe outcomes for Canadians:
- aged 65 and over
- with compromised immune systems
- with underlying medical conditions
Should you need or want to contact us for programs and services such as ASL interpreting services, for the safety of yourselves and the team at Deaf & Hear Alberta the best way to reach us and avoid human to human contact at this time is through email, text, facetime, skype and other electronic means such as Facebook direct message. We are monitoring these communications lines during regular business hours. After hours and emergency services numbers remain the same.
Thank you for your understanding.